General Inquiries

For questions about Udijo’s platform, features, pricing, partnerships, media requests, or corporate information, please contact our general support team.

Email: [email protected]

Our team monitors this inbox during regular business hours and will respond with a qualified team member. If your matter requires urgent attention, please indicate “Urgent” in the subject line to help prioritize your message.

Developer Submissions

Udijo welcomes technical submissions from developers seeking to integrate with the Udijo platform. To facilitate a thorough review, please provide complete and precise information as outlined below.

• Developer or organization name and primary contact person
• Official email address and preferred method of communication
• A concise description of the submission (app, plugin, SDK, API integration)
• Links to your product, demo, or sandbox environment
• Technical overview including API endpoints, authentication method, data scope, and expected usage
• Security and privacy considerations (data flow, storage, and access controls)
• Certifications or compliance status, if applicable (e.g., SOC 2, ISO, GDPR adherence)

Submission delivery: please email [email protected] with the subject line “Developer Submission — [Your Company or App Name]” and attach or include links to the materials listed above. A member of our partnerships team will acknowledge receipt and outline the next steps.

Response Times

Udijo strives to provide transparent and reliable timelines for all inquiries. The following guidelines reflect typical expectations:

• General inquiries: Acknowledgment within 1 business day; substantive response within 2–3 business days. Complex questions may require additional time, which we will communicate promptly.
• Developer submissions: Acknowledgment within 2 business days; formal review decision typically within 2–4 weeks, depending on scope and requested materials.
• Escalations: For time-sensitive matters, indicate “Urgent” in the subject line or contact our support team directly to request prioritization.

Operational hours are Monday through Friday, 9:00–17:00 UTC. Messages received outside these hours will be addressed on the next business day.